For example, instead of having a Dasher say, “I’m picking up for John,” ask them their name, the order they're picking up, and which platform they’re delivering for - especially if your business is using multiple platforms. That’s why it's important to have delivery drivers identify themselves as they walk in. With so many people in and out of your business, it's hard to keep track of who’s who. This will keep people organized, minimize crowding, and help your staff, Dashers, and customers easily navigate the flow.
For Hruska's Kolaches, they discovered creative ways to utilize their 1,000-square-foot space.Īnd if you’re opening a new location, you can even build pickup spots into the floor plan to incorporate delivery best practices into the store itself.
If you don’t currently have a pickup area, consider it an opportunity to optimize the flow of traffic in your business. And instead of placing your to-go orders on a shelf or table, Leo suggests using a hot tray or other warming equipment so the orders stay hot while they wait to be picked up. Designated pickup spots are especially important when you’ve got a high volume of delivery orders. This speeds up the pickup process and helps prevent Dashers from waiting in the same area as your dine-in customers. Designate a dedicated pickup spotĬreating a designated pickup area with clearly marked signage helps Dashers know where to go when they enter your business for the first time. Keep reading to learn how they’ve incorporated strategies to create an amazing delivery experience for their customers. We also talked to real-world Dasher Leo Ney in Houston, who has completed more than 13,000 pickups in his six years on the DoorDash platform. To help your business ensure a seamless Dasher pickup for every delivery order, we gathered tips from restaurants including Yolk in Chicago, Naan & Kabob in Toronto, and Hruska's Kolaches in Salt Lake City. That's why it’s important to set up systems and processes that minimize miscommunications and increase accuracy during the Dasher pickup process. The relationship between businesses and delivery drivers, or Dashers, is one of the biggest factors that contributes to a positive customer experience.
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